STANLEY Security - Total Safety, Inc. (TSI) Acquisition

Dear Valued Customer,

With the acquisition of TSI Security in 2016, we are excited to announce that we have formally begun the process of moving the TSI business under the STANLEY Security name. With this move, you will experience both added benefits and a few changes.

STANLEY Security provides a wide range of security systems and value-added services that can protect what’s important to you, whether you have a single location or multiple locations. With offices across North America, we are the only true security system integrator serving the U.S. and Canada, with global security capabilities. We provide centralized monitoring for all of our clients’ systems from multiple UL-, ULC- and FM-approved ProtectionNet™ Customer Service Centers located throughout the U.S. and Canada.

What Benefits Will I Receive?

  • State-of-the-art Monitoring Facility
  • Back-up Monitoring Center for unforeseen events
  • Automated tools, such as eServices, at your fingertips
  • Access to more, affordable services 

What Will Stay The Same?

  • Monthly service charges
  • Dedicated, local sales and operations team in the Las Vegas, Nevada area
  • Current alarm monitoring and services will not be impacted
What Changes Will I See?
  • Invoices will be updated with the STANLEY Security logo
  • Billing Changes:
    • Billings will only be sent on the 1st of the month (no option of a mid-month invoice on the 15th) 
    • Billings are sent in advance based on your billing cycle. For example, November and December services will be billed on November 1st
    • Remit to address
    • Auto pay details can be found by clicking here to find the FAQ document, as well as detailed on the invoice. For your convenience, please sign up for this service if you would like to continue with autopay
  • Insights into Intelligence: eServices provides real-time visibility on all of your security systems aggregated into a single online interface
  • For information on how to register for eServices, please click here to watch a recorded training video.
With this transition, we believe that we can better serve you at every level, from monitoring your alarms to servicing your locations. We understand that change can be challenging, but that is why we have attached a complete overview of the benefits you will see with STANLEY Security and any changes that will occur during this transition.

Please review the FAQ document, which is also linked to above, and don’t hesitate to reach out to your local Sales Consultant or our Customer Service Team with any questions.

Thank you,

Your STANLEY Security Team